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Last Updated: 09/09/2025
in Start Here! Our goal is to resolve your issues quickly and transparently. This article provides clear instructions on how to initiate requests, who to contact if you feel an issue is not progressing, and when escalation is appropriate. The article covers techni...
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Last Updated: 09/03/2025
in Start Here! We are committed to making your billing and payments experience clear and easy to manage. This guide outlines who to contact for AR inquiries, when to escalate, and how to make payments.
When to Reach Out
Please contact AR if you need as...
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Last Updated: 08/27/2025
in Customer Portal
Email customer_support@boldgroup.com with the following information:
Your company name
Employee name [first and last]
Employee title
Employee email
Employee telephone number (at least one of the following):
Office telephon...
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Last Updated: 03/06/2025
in Setup Abort Group
Abort Groups are used to cancel an Alarm. (Setup > Alarm Processing Setup > Abort Group)
There are two options for the Abort Group: Abortable until Dispatched and Abort During Delay.
The Abortable until Dispatched option will c...
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Last Updated: 03/06/2025
in Setup Event Rule
Event Rules are configured to add Overrides, Aborts, or Suppressions to incoming signals when the conditions of the Event Rule are met. Event Rules can be applied Globally, on the Site Group level, and on the Device level.
Conditions
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Last Updated: 01/30/2025
in Customer Portal Log in
Visit https://support.boldgroup.com
Enter your Username and Password
Home Page
The Home Page allows you to:
Submit a case
View your cases and status via “MY CASES” tab
View Bold Group S...
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Last Updated: 01/30/2025
in Customer Portal To submit a case, navigate to the Home tab and follow the steps below in the form:
Visit https://support.boldgroup.com
Impact : Select from dropdown menu.
Version : Type in the version of software for this case. Enter N/A if not...
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Last Updated: 01/30/2025
in Customer Portal
Bold Group’s development team reviews all incoming product requests, whether they are reported software bugs or product enhancement suggestions. Each request is evaluated to determine its validity and feasibility within our development fram...
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Last Updated: 01/30/2025
in Customer Portal
At Bold Group, we appreciate receiving enhancement requests for our products. While some may be easy to add, others may be quite involved. We want to share with you how we evaluate and how we decide which ones to add. We follow the same general p...