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Last Updated: 06/12/2023
in Site Alarm Dispatch stages® Documentation - Home Dispatch Screen What is AHT on the Dispatch Screen? AHT is Average Handling Time - Average Alarm Handle Time for this Priority at this Hour over the past month. "ND" in this instance means that there is no da...
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Last Updated: 10/26/2023
in Setup Contacts People associated with Sites or Site Groups are entered as Contacts. Active contacts are automatically placed in the Call List on the Alarm Dispatch window , the PIN list for verification, and the Email list for Dispatch Email and SGS...
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Last Updated: 10/04/2022
in Site Dispatch Message stages® Documentation - Home Dispatch Message Only one operator can have an account locked for dispatch. If another operator accesses an already locked account, they can send a message to the operator with the lock. The Send Message ...
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Last Updated: 10/26/2023
in Setup Call Routine Call Routines are used in Action Plans to determine how to interpret Call Dispositions entered by operators.
Call Disposition
Call Dispositions (Setup > Phone Setup > Call Disposition) are options for an operator to enter when...
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UL Certificated Accounts require specific dispatching processes according to the Certification type and reporting processes to comply with the UL 1981 document section 20.8. For more information on stages™ UL Compliance, please refer to the UL Com...
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Last Updated: 05/30/2023
in Setup Auto Process Auto Process Rules can be assigned at the Site, Site Group, and Global levels. These rules allow Stages to act on signals without operator intervention. These rules can trigger data changes, notifications, and other actions as well based on the natu...
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Last Updated: 10/26/2023
in Setup Agency Agencies are organized by Agency Types, such as fire, police...etc. The Agency Type is used as a search parameter and a call recipient type for Action Plans . Agency Types are set up in the Agency Types window (see below).
Agencies are assig...
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Last Updated: 06/01/2023
in Site Area & Open / Close stages® Documentation - Home Open and Close Event Status Definitions The schedule controls what events are created and when schedule exceptions occur. THe following fields on the schedule screen control what events are generated on unusua...