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Last Updated: 09/26/2025
in Report Email SMTP ports and email security
Different ports are associated with different security measures, so choosing the right one is key to ensuring you're protecting your email communications.
Some ports transmit encrypted messages, while other ...
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Last Updated: 09/26/2025
in Report Email
Email
Emails can be sent through stages® during dispatch. Templates are set up ahead of time in the setup window. When an operator selects a template, the email is automatically structured with the site information. Legal Notes can be added...
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Last Updated: 09/26/2025
in FAQ
Auto rescheduling means that when the timer test is satisfied, it resets. A new timer test will be scheduled and the device is then again waiting for a timer test within the defined time.
No rescheduling means the timer test will be satisfied...
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Last Updated: 09/26/2025
in Data Out of Service
stages® Documentation - Home
OOS Category Definitions
When an account is placed out of service, there are a few different ways that additional signals that come in can be handled. Out of Service categories determin how an account...
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Last Updated: 09/26/2025
in Data Out of Service
Devices can be placed Out of Service (OOS) to suppress the device from generating alarms.
OOS Category
There are different categories of OOS defined in the OOS Category setup (Setup > Device Setup > OOS Category). The category h...
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Last Updated: 09/26/2025
in Data Follow Up
stages® Documentation - Home
Follow Up
If an action needs to be complete on a Site that cannot be done at the current time, a Follow Up can be created to log the action. Clicking the Follow Up button from the Alarm Dispatch or...
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Last Updated: 09/26/2025
in Data Alarm Statistics
The Alarm Statistics window (Data > History > Alarm Statistics) shows an alarm count of an hour or half-hour 'bucket' based on a combination of Priority , Dispatch Group, and Operators. Based on the Time Option, the results will either display th...
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Last Updated: 09/26/2025
in Data Alarm History
stages® stores Alarm History on all sites.
In the Alarm Dispatch and Site Data Entry windows, the Alarm History can be accessed.
On the top pane is a listing of all alarms processed for the site. This will show a summary ...
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Last Updated: 09/10/2025
in Start Here! We appreciate your business and are committed to making your payment experience as smooth as possible. To help you get started, below are simple step-by-step instructions on how to make a payment via check or wire transfer.
Paying ...