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Action Plans are driven by the steps created as Action Plans Items. The Item describes the action to be taken at this step in the dispatch process. Each item is given an Action Type and is set up differently according to the type. The main Acti...
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Last Updated: 09/26/2025
in Report Email
Email
Emails can be sent through stages® during dispatch. Templates are set up ahead of time in the setup window. When an operator selects a template, the email is automatically structured with the site information. Legal Notes can be added...
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Last Updated: 10/26/2023
in Utilities Tasks Tasks are set up for stages™ processes (signal process, redundancy, auto feed…), configuring the signals from alarm receivers, and running SGS provided software (Mail Service, Report Distribution). Tasks continuously update themselves so that when a...
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Last Updated: 09/26/2025
in Data Alarm History
stages® stores Alarm History on all sites.
In the Alarm Dispatch and Site Data Entry windows, the Alarm History can be accessed.
On the top pane is a listing of all alarms processed for the site. This will show a summary ...
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Last Updated: 09/23/2022
in Site Alarm Dispatch Alarm Dispatch The Alarm Dispatch pane lists the Devices associated with the Site. The Status displays 'Normal', 'Alarm', 'Test', 'Rnwy', 'Partial Test'*, 'Partial Rnwy'*, 'OOS' for the Device. When in alarm, the Alarm Time (elapsed from the...
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The Action Plans setup window is divided into four areas. The top left displays a list of variations on the normal Action Plan. Selecting one from the list will open the information for that variation in the other panes. The top right shows th...
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Last Updated: 10/13/2022
in Site Site stages® Documentation - Home Sites Site information is editable in the Site pane. The Site pane contains information that affects dispatch processing and information that will be presented to the operator during dispatch. The site detail is a...
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Last Updated: 01/30/2025
in Customer Portal To submit a case, navigate to the Home tab and follow the steps below in the form:
Visit https://support.boldgroup.com
Impact : Select from dropdown menu.
Version : Type in the version of software for this case. Enter N/A if not...
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There are several methods to link to an Action Plan . Stages uses this Hierarchy to determine which action plan takes precedence.
Action Plan Rule type
Description
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