Action Plan Steps

Action Plans are driven by the steps created as Action Plans Items.  The Item describes the action to be taken at this step in the dispatch process. Each item is given an Action Type and is set up differently according to the type. The main Acti...

B - Check Additional Action Plans Select action type as Check Additional Action Plans (B). During a Check Additional Action Plans step, the Dispatch Wizard will check if any other points have been tripped that call action plans. If other action ...

C - Code Word Select action type as Code Word (C). During a Code Word step, the Dispatch Wizard will execute the Verify Contact method defined in the stages™ Options window. (Utilities > stages™ > stages™ Options). No additional setup is ne...

D - Decision Select action type as Decision (D). During a Decision step, the Dispatch Wizard displays a list of possible outcomes for an operator to select from. There can be as many possible outcomes as are required. No additional setup is nee...

E - Evaluation Select action type as Evaluation (E). During an Evaluation Step, the Dispatch Wizard will check for a piece of information to determine how to proceed in the Action Plan. The Evaluation Step does not display to the operator. An A...

H - Hours Select action type as Hours (H). During an Hours Step, the Dispatch Wizard will check the Hours assigned to a Site or Site Group to determine if the Site is Within Hours or Outside Hours. An Hours Type is selected from the drop down, ...

J - Jump to Select action type as Jump to (J).  Jump to steps are configured with a Jump to Target. Any step can be configured with a Jump to Label. The Jump step will move the action plan to the step with the corresponding Label. In the setup,...

M- Module Select action type as Module (M). Action Plan Modules contain a series of steps leading to outcomes that will snap back into the action plan. A Module is selected from the look up. Following Steps: Steps following a module step...

O - Operator Action Select action type as Operator Action (O). During an Operator Action step, the Dispatch Wizard will, by default, log an Operator Action. The Operator Action can be forced to be confirmed by the operator by enabling the Confir...

P - Phone List Select action type as Phone List (P). During a Phone List step, the Dispatch Wizard will create a list of phone numbers from the Call List that match the Recipient Type and ID (if available) and prompt the operator to Dial the fir...

R - Retry Loop **Jump To (J) steps can be used instead of Retry Loop (R) steps** Select action type as Retry Loop (R). A 'loop' can be put in the action plan to return to a previous step by using the Retry Loop action type. This may be used i...

V - Phone Verify Code Word Select action type as Phone Verify Code Word (V). During a Phone Verify Code Word step, the Phone List and Code Word steps are combined into one step. The Dispatch Wizard will display both a dial pane and a verify cont...