stages® Knowledge Base
Table of Contents
Table of Contents
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Glossary
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A Day in the Life of a Central Station Using Stages
What Is Stages — and Why It’s Different from Traditional Monitoring Platforms
Understanding the Alarm Lifecycle in Stages
Common Stages Terms and Language
Why Stages Is Designed for Reliability and Survivability
Stages Onboarding Overview: What to Expect, What’s Required, and How to Prepare
Is Stages the Right Fit for Your Monitoring Operation?
Key Concepts to Understand Before Using Stages
How Stages Is Built: A Plain-Language Architecture Overview
Accounts Receivable Contacts & Escalation Guide
Technical Support Escalation Guide
How to Make a Payment by Check or Wire Transfer - Stages
stages® Release Notes
stages® Release Notes 2.7.X
stages® Release Notes 2.7.7 (July 2025)
stages® Release Notes 2.7.6 (March 2025)
stages® Release Notes 2.7.5 (September 2024)
stages® Release Notes 2.7.4 (January 2024)
stages® Release Notes 2.7.3 (May 2022)
stages® Release Notes 2.7.2 (September 2021)
stages® Release Notes 2.7.1 (December 2020)
stages® Release Notes 2.6.X
stages® Release Notes 2.6.11 (May 2020)
stages® Release Notes 2.6.10 (March 2020)
stages® Release Notes 2.6.9 (December 2019)
stages® Release Notes 2.6.8 (November 2019)
stages® Release Notes 2.6.7 (July 2019)
stages® Release Notes 2.6.6 (July 2019)
stages® Release Notes 2.6.5 (Addendum) (November 2018)
stages® Release Notes 2.6.5 (October 2018)
stages® Release Notes 2.6.4 (May 2018)
stages® Release Notes 2.6.3 (January 2018)
stages® Release Notes 2.6.2 (September 2017)
stages® Release Notes 2.6.1 (June 2017)
stages® Release Notes 2.5.X
stages® Release Notes 2.5.8 (October 2016)
stages® Release Notes 2.5.6 (February 2016)
stages® Release Notes 2.5.5 (November 2015)
stages® Release Notes 2.5.4 (March 2015)
stages® Release Notes 2.5.2 (October 2014)
stages® Release Notes 2.5.1 (September 2014)
stages® Release Notes 2.4.X
stages® Release Notes 2.4.3 (March 2014)
stages® Release Notes 2.4.2 (November 2013)
stages® Release Notes 2.4.1 (September 2013)
stages® Release Notes 2.3.X
stages® Release Notes 2.3.12 (June 2013)
stages® Release Notes 2.3.11 (May 2013)
stages® Release Notes 2.3.10 (March 2013)
stages® Release Notes 2.3.9 (August 2012)
stages® Release Notes 2.3.8 (May 2012)
stages® Release Notes 2.3.6 (December 2011)
stages® Release Notes 2.3.5
stages® Release Notes 2.3.4 (July 2011)
stages® Release Notes 2.3.3
stages® Release Notes 2.3.2 (March 2011)
stages® Release Notes 2.2.X
stages® Release Notes 2.2.14 (November 2010)
stages® Release Notes 2.2.13 (November 2010)
stages® Release Notes 2.2.12
stages® Release Notes 2.2.11 (September 2010)
stages® Release Notes 2.2.10
stages® Release Notes 2.2.9 (August 2010)
stages® Release Notes 2.2.8 (July 2010)
stages® Release Notes 2.2.7 (June 2010)
stages® Release Notes 2.2.5
stages® Release Notes 2.2.4 (April 2010)
stages® Release Notes 2.2.3 (April 2010)
stages® Release Notes 2.2.2
stages® Release Notes 2.2.1 (February 2010)
stages® Release Notes 2.1.X
stages® Release Notes 2.1.20 (February 2009)
stages® Release Notes 2.1.16
stages® Release Notes 2.1.15
stages® Release Notes 2.1.14
stages® Release Notes 2.1.9 (August 2009)
stages® Release Notes 2.1.8 (August 2009)
stages® Release Notes 2.1.7 (July 2009)
stages® Release Notes 2.1.5 (May 2008)
stages® Release Notes 2.1.4 (March 2008)
stages® Release Notes 2.1.3 (February 2008)
stages® Release Notes 2.1.2 (January 2008)
stages® Release Notes 2.1.1 (August 2008)
LIVE PRODUCT ROADMAP
Live Product Roadmap
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Bold Group Live Product Roadmap FAQ
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Documents Supporting Releases
Stages Media Gateway Integration
Stages eLearning Courses
Quick Course: Stages: User Overview
Quick Course: Stages - Alarm Handling for Operators
Quick Course: Stages - Advanced Operations
Quick Course: Stages - Site Data Entry
Quick Course: Stages - Supervisor Setup
Quick Course: Stages - Action Plans
stages® Main Help Documentation
Stages Main Help Documentation
Stages System Architecture: A Technical Overview for Advanced Readers
Stages Core Components: Web Servers, Application Layer, and Database
Data
Alarm Statistics
Alarm Statistics
Follow Up
Follow Up
Out of Service
Out of Service
Out of Service (OOS) Category Definitions
Rich-Text
Rich-Text
History
Alarm History
Alarm History in Stages: What’s Tracked and Why
FAQ
What does auto rescheduling mean?
Frequently Asked Questions
Report
Email Reports
Detailed Activity
Devices With Timer Test
No Activity
Open/Close History
Operator Statistics
Session History
Short Site Device
Site Call List Verification
Site Contact
Site Database
Usage By Site Group
U.L. Alarm
Setup
Abort Group
Abort Group
Action Module
Action Module
Action Plans
Action Plans
Action Plan Export
Action Plan Export
Action Plan Override
Action Plan Override
Action Plan Rules
Action Plan Rules
Action Plan Setup
Action Plan Setup
Action Plan Steps
Action Plan Steps
B - Check Additional Action Plans
C - Code Word
D - Decision
E - Evaluation
H - Hours
J - Jump to
M - Module
O - Operator Action
P - Phone List
R - Retry Loop
V - Phone Verify Code Word
Action Plan Creation
Actual Schedule
Actual Schedule
Agency
Agency
Alarm Confirmation
Alarm Confirmation
Auto Process
Auto Process
Auto Process Rules
Chat
Call Routine
Call Routine
Contacts
Contacts
Dispatch Queue
Dispatch Queue
Event Code
Event Code
Event Rule
Event Rule
Hierarchy
Hierarchy
IVR
IVR
Priority
Priority
Receivers
Receivers
Service Type
Service Type
Signal Processing
Signal Processing
Site Audit
Site Audit
Site Groups
Site Groups
Schedules at a Site Group Level
SMS
SMS
Users
Users
Site
Quick Course: Stages - Site Data Entry
Alarm Buffer
Multiple Alarms
Alarm Dispatch
Alarm Dispatch Window
Dispatch Lock (Alarm Dispatch Window)
Site Summary (Alarm Dispatch Window)
Alarm Dispatch (Alarm Dispatch Window)
Recent History / Device Status / Mass Test / Recent Changes (Alarm Dispatch Window)
Dispatch Area (Alarm Dispatch Window)
Dispatch Screen - AHT - (Average Handling Time)
Area & Open / Close
Area Open & Close
Open and Close Event Status Definitions
Auto Feed
Auto Feed
Day/Time
Day/Time
Device Configuration
Device Configuration
Restoral (RST)
Device Status
Device Status
Devices
Devices
Dispatch Lock
Dispatch Lock
Dispatch Message
Dispatch Message
Email
Email
Stages Email Service Configurations
History
History
Lookup
Multiple Account Location
Multiple Account Location
On Test
On Test
Reports
Reports
Creating Reports Across Multiple SIte Groups
Site
Site
Site Data Entry
Site Data Entry
Site Data Entry Tabs
Unscheduled Disarm Rules
Device Check In (i.e. PERS)
Site Notes
Site Notes
User Defined Fields
User Defined Fields
User Partitions
User Partitions
Xmit
Xmit
Linking Zones to Different Sites (using Alternate Xmit)
Utilities
Blanket Alarm Clear
Blanket Alarm Clear
Memos
Memos
Runaway
Runaway
Servers
Servers
stages® Options
stages® Options
stages® Summary
stages® Summary
Tasks
Tasks
UL Certificated Accounts
UL Certificated Accounts
UL Compliance
UL Compliance
Customer Portal
Requesting a Login to the Customer Portal
Logging into the Customer Portal / Resetting Your Password
Submitting a Case on the Customer Portal
How We Evaluate a Feature Request
Product Request Development Lifecycle
Home
stages® Release Notes
Documents Supporting Releases
Articles
Stages Media Gateway Integration